LUMA Hotel - Times Square

Our stay was almost perfect!! Particularly appreciated was the friendly, but always professional, behavior of Ron and Stephan in the dinings area.

This hotel has everything you might need as a first-timer in New York. It has spacious and cozy rooms, equipped with everything you need and more, such as an empty fridge for your drinks and food, a good hair dryer, clothes iron, and even a sleeping machine with white noise or animal sounds if you need a bit of help to fall asleep. Knowing that I have an iron and an ironing board in the room really helped me relax while packing for my trip. We also had a big umbrella in the closet, as well as super comfy bathrobes and slippers. The view from our room was stunning, and there wasn't much noise, just an occasional siren which was muffled and didn't bother us while we relaxed or slept. We also couldn't hear any of the neighbors! They also provided us with a free Nespresso machine, tea, and coffee pods. The staff was super polite and helpful; they really offered help and went out of their way to let us know we could ask for everything we might need. Such an atmosphere really helped us relax! From the reception, doormen, bartenders, cleaners, and waiters at the bar - everyone was super nice. The location is one of the best in town - you have Times Square and metro stations just a couple minutes away, a 24h open CVS, Whole Foods, Joe's Pizza, Broadway theaters, Bryant Park, and so much more just a couple of steps away from the hotel. The public Library, Summit One Vanderbilt, and Grand Central Station are also very easy and close to walk to. We appreciated the happy hour with a free Aperol spritz every day from 4-6 PM, and it was super refreshing after our busy day of exploring. We also had the opportunity to dine at the AperiBar, and needless to say, the food was fantastic. We had oysters, a pizza, and a steak; everything was heavenly. Their cocktails are also fabulous. We'd absolutely recommend LUMA to everyone who is coming to NY for the first time and wants to have a perfect, smooth base for exploring.

Lovely hotel with nice decor. Convenient location, Spacious rooms, friendly staff, nice bar

From the moment I arrived, the reception staff showed incredible kindness and attention to detail. Upon my request for a kettle, it was already waiting in my room when I arrived. Such thoughtful service is truly appreciated. I could enjoyed a late check-out too. The size of the room and the bathroom was remarkable, especially considering New York's standards. It provided a comfortable and spacious stay, which made my visit even more enjoyable. Additionally, the breakfast service was exceptional. I must commend Ron and Santiago for their attentive and friendly service, which made each morning a delight. The housekeeping staff also deserves a mention for their diligent work and great service throughout my stay.

I was apprehensive staying in this hotel without any personal recommendations, however i have to say our stay was nothing but superb! We had a king size room for 3 of us, it was so spacious, the room was exceptionally clean and i will be recommending this hotel to any of my friends or family visiting from Ireland. Location was perfect, just off Times Square, and the rooms were so quiet for the hotel being in such a busy central area. Honestly could not fault our stay and to top it off the staff were amazing and so accommodating. See you next time Hotel Luma